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Do I require the same mobile number which is associated with CIF to generate a new complaint?
Yes, the Customer needs to enter the same mobile number which is associated with the CIF number; failing to do so will not allow the system to generate a complaint.
Bharat Bill Payment System (BBPS)
BBPS is an integrated Bill payment platform by the Govt. of India and we too have introduced BBPS (Bharat Bill Payment System) to enable our customers to pay their utility bills such as Electricity, Water, Gas and all Mobile related services. BBPS enable every Citizen to pay their different bills under the same window. This unified system brings banks, non-banks and online payment platforms...
What if the resolution provided by Grievance team is not satisfactory?
If the customer is not happy with the resolution provided by the Grievance team, then in such cases, the customer can contact Principal Nodal Officer using the appropriate options available under the customer service module.
What if I am not happy with the resolution provided against my complaint?
If a customer is not happy with the resolution in such cases, he/she can contact Grievance Redressal team using the
How would I know my complaint’s current status?
Customers can track the complaint status by using the “Track your Complaints” option which is available on the navigation panel. To know about the Complaint’s status the customer has to provide a valid Case ID.
What is Case ID?
Case ID is the complaint reference number which can be generated on successful complaint registration.
What if I am unable to find out my CIF number but I have to raise a complaint?
For an existing customer, the CIF number is mandatory to register any complaint.
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