In case of failed transactions, the customers’ bank accounts are not debited. However, if it happens, reversal will immediately happen. In rare cases where such refunds are not received by the customer within 48 hours, the matter should be taken up by the customer with his bank.

Automation of the process is still not completed. As the entries are posted manually in CBS quoting the transaction number, it may be better not to attempt multiple transactions in one swipe.

All the cards are protected with a PIN number to prevent misuse. PIN numbers are not to be shared with any third party due to the possibility of frauds. The customers’ presence in the Branch is therefore required for entering the PIN number after swiping the card. The question of allowing a third party to swipe the card for making payment does not therefore arise.

Though we have not fixed any such limit, the limits set by the card-issuing banks/government will apply and any swiping above such limits will result in failure of the transaction.

Credit cards/foreign cards cannot be used for the payment of loans/interest as this will be in violation of the regulatory guidelines specifying that credit cards can be used only for the purchase of goods and services. Violation of this instruction will invite disciplinary action, apart from the recovery of the charges levied by the bank.

Government of India had waived charges for usage of debit cards up to 31/12/2016. However, Banks might start charging from January 2017 onwards. As an incentive for promoting the usage of POS machines, we have decided not to pass on the charges (in respect of payment of interest) to the customers for the time being. The position will be reviewed thereafter.

We have Forex in India, US and UK.

No. The sender can send money from any country in the world.

The exchange rates are based on the prevailing market values.

We deal in all major currencies like USD, EUR, GBP, JPY, CAD, AUD, NZD, ZAR, SGD, HKD.