If the customer is not happy with the resolution provided by the Grievance team, then in such cases, the customer can contact Principal Nodal Officer using the appropriate options available under the customer service module.

If a customer is not happy with the resolution in such cases, he/she can contact Grievance Redressal team using the

Customers can track the complaint status by using the “Track your Complaints” option which is available on the navigation panel. To know about the Complaint’s status the customer has to provide a valid Case ID.

Case ID is the complaint reference number which can be generated on successful complaint registration.

For an existing customer, the CIF number is mandatory to register any complaint.

Yes, the Customer needs to enter the same mobile number which is associated with the CIF number; failing so will not allow the system to generate a complaint.

The CIF number can be obtained from the parent branch and call center following some questionnaires. CIF details will also be printed on the pledge which is duly signed by the customer for the Gold Loan product.

CIF stands for Customer Identification Number. It’s a 15 digit numeric code. Each customer is having a unique CIF number; two different customers cannot have a common CIF.