• The Company shall display the normal business hours at the respective Branches, the list of holidays and notify the changes, if any, by way of a notice displayed in the premises of the branch or through press notification.
• Personal information of the customer will not be shared with unauthorized persons or agencies or third parties by the Company.

Towards ensuring redressal of disputes arising out of decisions of the functionaries of the Company, the following mechanism is put in place:

• Unless authorized by the borrower, the Company will treat all personal information as private and confidential.
• The Company may not reveal transaction details of the borrowers to any other persons except under following circumstances.

The Company shall put in place a policy duly approved by the Board covering the following aspects:

• The Company shall frame appropriate internal policies and procedures for determining the interest rates and processing and other charges, if any and also ensure that they are not excessive.