• The loan shall be disbursed on executing the necessary documents and completion of the formalities regarding creating a charge over the security offered by the borrower. Any change in the terms and conditions including interest rates, service charges, prepayment charges etc. shall be informed to the borrower in the vernacular or a language known to the borrower. Any changes in interest rates and charges effected shall be only prospective.

• The borrower shall be given a loan sanction letter and copy of the loan document together with annexures/enclosures quoted therein in vernacular language or a language as understood by the borrower which shall include the details of the loan such as amount sanctioned, annualized interest rate, method of application thereof and any other terms and conditions.
• The penal interest that will be charged for late payment shall be mentioned in bold letters in the sanction letter/loan document.
• An acknowledged copy of the sanction letter shall be kept

• All communications to the borrower shall be either in English or in vernacular language or in a language as understood by the borrower
• Loan application forms issued by the Company shall include necessary information affecting the interests of the borrower, which will enable him to take an informed decision by comparing the terms and conditions with that of other similar NBFCs, and shall also indicate the documents required to be executed/submitted by the borrower.
• If any additional documents/informations are required from the Customer, the sam

This Code has been drawn aiming to:

• Adopt the best practices followed by entities in the financial and similar service sector while dealing with customers.
• Provide to the customers effective overview of practices followed by the Company in respect of financial facilities and services offered by the Company to its Customers
• Enable customers to take informed decision about the financial facilities and services offered by the Company.
• Promote good, fair, transparent and legally tenable practices by setting minimum standards in